Chatbots vs Conversational AI: Is There A Difference?
The Differences Between Chatbots and Conversational AI As you start looking into ways to level up your customer service, you’re bound to stumble upon several possible solutions. For example, the Belgian insurance bank Belfius was handling thousands of insurance claims—daily! As Belfius wanted to be able to handle these claims more efficiently, and reduce the workload for […]
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